We’ll Ensure Your Poly Tank Arrives on Time, and in Top Condition

The delivery information below is applicable to our range of poly water tanks. For steel tank delivery info, click here.

Page contents:

Delivery Area (poly tanks) | Introduction | Delivery Assistants Required | Freight Fees | Freight Conditions

Delivery Area (poly tanks) (click here for a larger map)

The standard delivery area currently serviced by The Tank Factory stretches north to Bundaberg (QLD, Australia), south to Wollongong and west to Gunnedah (NSW, Australia). Many other areas can be serviced by request (additional freight will apply). Please contact our friendly staff for further information regarding the delivery of your Duraplas product.

Tank deliveries are available to many areas, and approximately 30 minutes on-site is allowed to enable The Tank Factory to maintain affordable freight fees. The customer is required to assist by arranging the specified number of adult, able bodied persons available at time of delivery of your tank(s).

Introduction

The team at The Tank Factory believe that clear, honest and precise communication is vitally important and will result in total client satisfaction. Meticulous tank delivery procedures have been developed, revised and implemented to make sure that YOU the customer receive service unmatched in the tank industry. Our unique systems and approach to our clients enables us to provide a committed delivery date.

Our highly trained professional delivery personnel conduct all deliveries using our own specially designed, late model vehicles. The last 42+ years of trading and thousands of satisfied customers has given The Tank Factory the feedback needed to provide YOU with outstanding service.

Please contact our friendly sales personnel at The Tank Factory. They are keen to assist you with the choice of the right tank for your application, direct you with delivery details or help answer related enquiries.

Onsite Assistants Required:

Please keep in mind that your assistance may be required on the day of delivery to ensure the safe manoeuvring of your tank to the tank pad, in compliance with workplace health and safety (WHS) requirements. Rainwater Tank Delivery Truck

Onsite assistants and unloading requirements

To keep deliveries safe and compliant with workplace health and safety (WHS) requirements, your assistance may be required on the day of delivery to help manoeuvre the product from the unloading point to its final position (for example, onto a prepared tank pad).

Please note: access beyond the kerb/front boundary is at the property owner’s discretion and must be safe and practical. On arrival, our driver will assess site access and will only proceed where it is safe to do so. If access is restricted or unsafe, unloading will occur at the nearest safe point.

Rainwater tank deliveries (assistants required)

Slimline and Urban Tower tanks
450–1,650 litre – 1 person + driver
2,000–4,000 litre – 2 people + driver
5,000 litre – 3 people + driver

Round/cylindrical water tanks (approx.)
360–10,000 litre – 1 person + driver
13,500 litre – 2 people + driver
18,200–22,700 litre upright – 3 people + driver
22,700 litre squat to 34,000 litre – 4 people + driver
Note: The R22,700SQ and R34,000 require both the truck and a low trailer for transport.

Underground and underdeck tanks
1,000–2,000 litre – 2 people + driver
3,000–5,000 litre – lifting equipment required.
These tanks will be delivered to a location determined by the driver, subject to safe truck access. The customer must arrange suitable lifting equipment and personnel to place the tank(s) into final position. Truck-mounted Hiabs are not adequate for this task.

Other poly products

Aquaculture tanks (except those noted below), cattle troughs, garden beds, Planta Pods – 1 person + driver
AP 5,000 litre aquaculture tank – lifting equipment required onsite
AP 10,000 litre aquaculture tank – lifting equipment required onsite

SmartBund tanks and Truck Tanks water cartage tanks
Lifting equipment is required for unloading. This must be arranged separately by the customer at their own cost. Truck-mounted Hiabs are not always suitable.

Septic tanks
Lifting equipment is required for unloading. This must be arranged separately by the customer at their own cost. Truck-mounted Hiabs are not always suitable.

Plunge pools (Aussie Plunge Pools)

Plunge pools are delivered kerbside (front boundary / nearest safe roadside point). Customers must arrange suitable equipment and personnel to move the pool into final position on-site.

If you have any specific delivery constraints (steep driveways, soft ground, tight access, etc.), please contact us prior to delivery so we can discuss options.

Poly Tank Freight Fees (for our standard delivery area shown above) are:

Additional Freight fees will apply for other areas/zones, please just contact us for a freight quote.

Our tank freight fees are heavily subsidised and the required assistance is very important to ensure affordable tank delivery.

Freight Conditions

As each site is different, we will at the time of organising the delivery, try to highlight any difficulties that may hinder the delivery process. The Tank Factory’s obligation is to deliver the poly tank to your property and cannot guarantee (due to difficult access, power lines or steep terrain etc) that the tank will be placed directly onto the tank site. Once arriving on site, the delivery driver will assess what is possible and safe for all involved. If assistance cannot be provided then the hire or use of any equipment needed is at the purchasers’ expense and will need to be arranged once the driver has left the site. Our water tank deliveries are scheduled Monday to Friday only – we do not deliver on weekends.

Contact Our Friendly Staff

Contact Us Online

1300 826 532

Our experienced team look forward to
assisting with your enquiry

Read Our FAQs
Watch Our Video
How our Tanks Compare
Fun Facts About The Tank Factory
Browse Our Tank Range

We Accept:



"Today I experienced the best customer service I could imagine."
 — T Marker

Hi the tank factory, Today I experienced the best customer service I could imagine . - I needed to arrange people to help with the delivery / installation . - Delivery was made 5 minutes within ETA - The driver assured me, there was no reason to be concerned about what was going to happen . - I had 3 people with me to assist the exercise . - The driver explained how things would happen with safety being paramount . - It happened as he said it would . The 3 people I had to help were a 23 y/0 labour // 45 y/o fireman // 50 y/o sales rep . We all agreed that the driver was somebody that " the tank factory ' should be very proud of as an employee . Congratulations -- he is the face of your business to the client like me . My invoice number was 4574 . Regards,

"I congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thoughtout"
 — Ray and Lorraine

Good Morning Russell, Lorraine and I would like to pass on our thanks and congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thought out, the colour is brilliant and matches the roof exactly. It was a pleasure to deal with such a firm please pass on our thanks to all concerned including Rod who delivered the tank he is an asset to the company. Although he would have looked better with his NSW cap on I am also from NSW and my mate Peter could not say much as we were 2 against 1 him all in good fun. All this would not have been possible had it not been for you many thanks and all the best for the future. Regards, Ray and Lorraine

"Our tank looks amazing. Great product and excellent service... thank you!"
 — Sue and Steve

Hi there, We ordered a 22,700 litre water tank via The Tank Factory and our tank was delivered today by Murray. We would just like to say thank you for the fantastic service we received from Russell at the Tank Factory and from Murray. Murray arrived when he said he would, placed the tank expertly on the pad and all this was done with a wonderful attitude.Our tank looks amazing. Great product and excellent service... thank you! Kind regards, Sue and Steve

"I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience"
 — Bob

Jay/Russell, The tanks arrived today and I just wanted to say that the driver who delivered the tanks (Rod) was very good in keeping us informed on delivery time and displayed great customer service with the delivery and discussions about the tanks with both myself and plumber. He certainly is a credit to your company and I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience. Please forward this email to the Head of your Customer service section. Thanks Bob

"It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. "
 — Derek

Good morning, We got our tank yesterday morning as promised. Many thanks to Nathan for his guidance and help in getting the tank into the right spot. His attitude and friendliness are a credit to both himself and your company. It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. Regards, Derek

"We are very happy to see our tanks on site and delivered safely"
 — Mary Klazema

Hi Russell, As discussed on the phone, I just wanted to commend the delivery team who delivered and installed our tanks. Jim and the boys were very professional and are a credit to the Tankworks team (who deliver the steel range of tanks for The Tank Factory). Our property has a steep driveway and Jim manoeuvred the truck so skilfully, his driving skills are outstanding which allowed the tanks to be unloaded with minimal fuss. They worked cooperatively and professionally. Thank you to all, We are very happy to see our tanks on site and delivered safely, From, Mary Klazema

"Your professionalism and service were outstanding throughout the purchase"
 — Matt Meury

Luke, apologies for not sending this sooner. I would like to THANK yourself and the whole team for all your help organising and delivering my new water tank. Your professionalism and service were outstanding throughout the purchase. I was always kept up to date and nothing was too hard. Well done Luke and the team. I cant speak more highly of Duraplas. Please forward this to John. Regards, Matt Meury

"It is always a pleasure to interface with men of this calibre. Thank you"
 — Rowley & Clare from Dorrigo, NSW

On 1-Oct, two 5,000 gallon tanks were delivered to our rural property outside Dorrigo. I merely write to compliment you on your delivery team of Bert & Mick who are a credit to your company. Firstly, they kept us informed of their expected arrival time. Secondly, we found them to be top “can do” blokes who skilfully off-loaded both tanks precisely where we wanted them. It is always a pleasure to interface with men of this calibre. Thank you Rowley & Clare, Dorrigo, NSW

 — Tate

Hello, Out tanks were delivered this week as planned.. Just wanted to let you know the delivery guy was exceptionally nice and helpful.. Thats on top of the whole ordering process being easy. Please keep doing what you are doing 🙂 Look forward to ordering from you in the future. Regards Tate

"Considering the quality of your product, I believe I received the best available product for a good price"
 — Alex from Stokers Siding

I recently purchased a tank online (Inv 6692) that was delivered by Tweed Tanks last week. This is the 4th Duraplas tank I have purchased. I wish to commend the delivery driver on his prompt & professional service. The experience was positive & exceeded any expectation I had. I would also like to commend you on delivering a quality product. The price was not the cheapest but was extrememly competative & I chose to support a local company. Considering the quality of your product, I believe I received the best available product for a good price. I will continue to recommend & use your products. Regards, Alex from Stokers Siding